Refund policy

All sales are final.

We accept returns or exchanges for products damaged in transit or if the incorrect item was shipped. 

Refunds and Exchanges 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a refund or exchange, you must first email within 30 days of the order date. Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price. 

Your satisfaction is our number one priority. Please let us know how we are doing and how we can improve. You can always contact us for any return question at info@raynessence.com